101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens
Material type:
TextPublication details: Hoboken, NJ: J. Wiley & Sons, 2007Description: xxiv, 366 pages : illustrations ; 29 cmISBN: 9780787982003Subject(s): BUSINESS AND ECONOMICS -- CUSTOMER RELATIONSLOC classification: HF 5415.5 .U34 2007
Contents:
Summary: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
Section 1. Awareness --
Section 2. Communication --
Section 3. Planning --
Section 4. Problem solving --
Section 5. Quality --
Section 6. Teamwork
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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LRC - Annex | National University - Manila | General Education | General Circulation | GC HF 5415.5 .U34 2007 (Browse shelf (Opens below)) | c.1 | Available | NULIB000002008 |
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Section 1. Awareness --
Section 2. Communication --
Section 3. Planning --
Section 4. Problem solving --
Section 5. Quality --
Section 6. Teamwork
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
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