NRAEF ManageFirst : customer service : competency guide / National Restaurant Association Educational Foundation
Material type:
TextPublication details: New Jersey : Pearson Prentice Hall, c2007Description: x, 100 pages : illustrations ; 28 cmISBN: 0132283816Subject(s): HOSPITALITY INDUSTRY -- CUSTOMER SERVICELOC classification: TX 925 .N38 2007
Contents:
Introduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit
Books
| Item type | Current library | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Books
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LRC - Main | National University - Manila | Hospitality Management | General Circulation | GC TX 925 .N38 2007 (Browse shelf (Opens below)) | c.1 | Available | NULIB000002037 |
Includes index.
Introduction -- Chapter 1. The importance of customer service to your business -- Chapter 2. Basic concepts for higher-quality customer service -- Chapter 3. Identifying customer expectations -- Chapter 4. Ensuring consistent service value -- Chapter 5. Ensuring profit
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