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Services management : the new paradigm in hospitality / Jay A. Kandampully

TextPublication details: New Jersey : Pearson Prentice Hall, c2007Description: xv, 378 pages ; 23 cmISBN: 0131916548Subject(s): HOSPITALITY INDUSTRY -- MANAGEMENTLOC classification: TX 911.3.M27 K36 2007

Contents:

I. THE SERVICE PARADIGM -- II. SERVICES OF QUALITY -- III. SERVICES THAT SERVE -- IV. SERVICE GROWTH TO EXCELLENCE

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Barcode
Books	LRC - Main	National University - Manila	Tourism Management	General Circulation	GC TX 911.3.M27 .K36 2007 c.1 (Browse shelf (Opens below))	c.1	Available	NULIB000002153
Books	LRC - Main	National University - Manila	Tourism Management	General Circulation	GC TX 911.3.M27 .K36 2007 c.2 (Browse shelf (Opens below))	c.2	Available	NULIB000002154
Books	LRC - Main	National University - Manila	Tourism Management	General Circulation	GC TX 911.3.M27 .K36 2007 c.3 (Browse shelf (Opens below))	c.3	Available	NULIB000002159

Includes references and index.

I. THE SERVICE PARADIGM --
II. SERVICES OF QUALITY --
III. SERVICES THAT SERVE --
IV. SERVICE GROWTH TO EXCELLENCE

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