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Managing the lodging operation / Robert Christie Mill

By: Mill, Robert Christie [author]Material type: Text

TextPublication details: New Jersey : Pearson Prentice Hall, c2006Description: xviii, 318 pages ; 24 cmISBN: 0131129937Subject(s): HOTEL MANAGEMENTLOC classification: TX 911.3.M27 .M55 2006

Contents:

1. Introduction: How to Manage a Hotel -- 2. Protecting the Assets: Guests, Employees, Structure and Contents -- 3. Protecting the Assets: Financial Controls -- 4. Managing Supply and Demand -- 5. Improving Employee Performance -- 6. Increasing Income: Revenue Management -- 7. Increasing Income: Cost Management -- 8. Improving Productivity -- 9. Managing Customer Servic -- 10. Managing Quality.

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Hospitality Management	General Circulation	GC TX 911.3.M27 .M55 2006 (Browse shelf (Opens below))	c.1	Available		NULIB000002166

Includes index.

1. Introduction: How to Manage a Hotel --
2. Protecting the Assets: Guests, Employees, Structure and Contents --
3. Protecting the Assets: Financial Controls --
4. Managing Supply and Demand --
5. Improving Employee Performance --
6. Increasing Income: Revenue Management --
7. Increasing Income: Cost Management --
8. Improving Productivity --
9. Managing Customer Servic --
10. Managing Quality.

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