World class IT service delivery / Peter Wheatcroft
Material type:
TextPublication details: Swindon, U.K. : BCS, c2007Description: xviii, 162 pages : illustrations ; 25 cmISBN: 1902505824Subject(s): INFORMATION TECHNOLOGY -- MANAGEMENT | COMPUTER TECHNICAL SUPPORT | COMPUTER SERVICE INDUSTRYLOC classification: HD 30.2 .W44 2007
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LRC - Main | National University - Manila | CCIT | General Circulation | GC HD 30.2 .W44 2007 (Browse shelf (Opens below)) | c.1 | Available | NULIB000002211 |
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| GC HD 30.2 .D35 2011 Knowledge management in theory and practice / | GC HD 30.2 .P43 2013 Managing and using information systems : a strategic approach / | GC HD 30.2 .R49 2010 International technology information for managers / | GC HD 30.2 .W44 2007 World class IT service delivery / | GC HD 9696.2 .G74 1993 Fiber optic networks / | GC HD 9696.8.U64 .B35 2011 c.1 Outsmarting Google / | GC HD 9696.8.U64 .B35 2011 c.2 Outsmarting Google / |
Includes bibliographical references and index.
1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result.
This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
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