Smart things to know about customers / Ros Jay
Material type:
TextPublication details: [Oxford] : Capstone Publishing Ltd., c1999Description: x, 202 pages ; 21 cmISBN: - 1841120375
- HF 5415.5 .J42 1999
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National University - Manila | LRC - Annex II General Circulation | Gen. Ed. - CBA | GC HF 5415.5 .J42 1999 (Browse shelf(Opens below)) | c.1 | Available | NULIB000005907 |
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| GC HF 5415.3 .M3699 2015 Marketing management / | GC HF 5415.3 .P463 1999 Consumer behavior and marketing strategy / | GC HF 5415.5 .H47 1997 The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / | GC HF 5415.5 .J42 1999 Smart things to know about customers / | GC HF 5415.5 .L57 1994 Customers for keeps / | GC HF 5415.5 .L83 2002 c.1 Customer service : skills and concepts for success / | GC HF 5415.5 .L83 2002 c.2 Customer service : skills and concepts for success / |
Smart things to know about customers /, Smart
Includes index.
The Customer Service Vision -- Know Your Customers -- Manage Your Customers -- Manage your Customers' Complaints -- Build Customer Loyalty -- Relationship Marketing -- Win New Customers -- Out There
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