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Managing hotels effectively : lessons from outstanding general managers / Eddystone C. Nebel

By: Nebel, Eddystone C [author]Material type: Text

TextPublication details: [New York] : Van Nostrand Reinhold, c1991Description: xxviii, 436 pages : illustrations ; 24 cmISBN: 0442238142Subject(s): HOTEL MANAGEMENTLOC classification: TX 911.3.M27 .N43 1991

Contents:

The environment of the hotel business -- Service, people, & profits in the hotel business -- An overview of strategic planning -- Planning in hotels -- Hotel organization -- Coordinating the activities of a hotel -- Hotel staffing -- Motivation -- Communication in hotels -- Leading people -- Leading organizations -- An overview of controlling hotel operations -- Controlling results: hotel revenues & costs -- Control: getting employees to do things right & to do the right things -- The GMs' background & personal characteristics -- The day-to-day activities of outstanding hotel managers.

Item type:

Books

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Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	LRC - Main	National University - Manila	Tourism Management	General Circulation	GC TX 911.3.M27 .N43 1991 (Browse shelf (Opens below))	c.1	Available		NULIB000005370

Includes index.

The environment of the hotel business --
Service, people, & profits in the hotel business --
An overview of strategic planning --
Planning in hotels --
Hotel organization --
Coordinating the activities of a hotel --
Hotel staffing --
Motivation --
Communication in hotels --
Leading people --
Leading organizations --
An overview of controlling hotel operations --
Controlling results: hotel revenues & costs --
Control: getting employees to do things right & to do the right things --
The GMs' background & personal characteristics --
The day-to-day activities of outstanding hotel managers.

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