How to Use This Book -- PART I: Letters Usually Signed by Secretary -- Chapter 1. Letter Routinely Handled by Secretary -- Chapter 2: Letters Written in Employer's Absence -- Letters Written for Secretary's or Employer's Signature -- PART II: Letters Usually Signed by Employer -- Chapter A. Adjustments to Apology -- Chapter B. Banquets and Billing -- Chapter C. Cancellations through Credit Arrangements -- Chapter D. Decisions through Dismissals -- Chapter E. Enclosure and Errors -- Chapter F. Follow-ups -- Chapter G. Good Will -- Chapter H. Holiday Greetings -- Chapter I. Information through Introductions -- Chapter J. Job Interviews -- Chapter L. Location, New -- Chapter M. Meetings -- Chapter O. Orders -- Chapter P. Payments through Presentations -- Chapter R. Refusals, Requests and Replies -- Chapter S. Sales, Sales Promotion through Social -- Chapter T. Thank You's -- Appendix (A). How to Create Your Own Instant Letters -- Appendix (B) Letter Styles and Format -- Appendix (C). Forms and Address.

This instant letter writer is planned to save the secretary hours of time spent in composing letters for herself or her employer. Ordinary form letters can only act as a guide, and rewriting them is sometimes harder than creating your own.