Management : an approach to customer expectations
Gemmy S. Allen, Warren R. Plunkett, and Raymond F. Attner
- 10th Edition
- Australia : Cengage Learning, c2013
- xxiii, 717 pages : illustrations ; 27 cm
Includes bibliographical references and index.
Fundamentals of management -- Planning for growth -- Creating effective organizations -- Staffing for high performance -- Influencing behavior and actions -- Controlling operations
This tenth edition of management : an approach to customer expectations is a comprehensive survey of the functions of management as they are currently being applied in the United States and around the world.