TY - BOOK AU - Allen, Gemmy S. AU - Plunkett, Warren R. AU - Attner, Raymond F. TI - Management : : an approach to customer expectations SN - 9780538480550 AV - HD 31 .A45 2013 PY - 2013/// CY - Australia PB - Cengage Learning KW - MANAGEMENT -- TEXTBOOK KW - BUSINESS -- TEXTBOOK N1 - Includes bibliographical references and index; Fundamentals of management -- Planning for growth -- Creating effective organizations -- Staffing for high performance -- Influencing behavior and actions -- Controlling operations N2 - This tenth edition of management : an approach to customer expectations is a comprehensive survey of the functions of management as they are currently being applied in the United States and around the world ER -