Burton, Sharon <br/><br/>
Office procedures for the 21st century /  
Sharon Burton and Nelda Shelton 
 - Eighth Edition 
 - Upper Saddle River, N.J. :  Prentice Hall,  2011. 
 - xxiii, 616 pages :  illustrations ;  28 cm. 
<br/><br/>Includes index. 
<br/><br/>Understanding the changing and challenging office --<br/>Developing professional skills --<br/>Preparing for your employment --<br/>Time management --<br/>Telecommunications --<br/>Building communications skills --<br/>Processing mail --<br/>Records management --<br/>Banking and accounting procedures --<br/>Scheduling appointments and receiving visitors --<br/>Making travel arrangements --<br/>Planning meetings and conferences --<br/>Developing effective oral presentations --<br/>Preparing to meet the challenges --<br/>Working in a medical office --<br/>Working in a legal office. 
<br/><br/><label>ISBN: </label>9780135063897 
<br/><br/><label>Subjects--Topical Terms: </label><br/>OFFICE PRACTICE -- HANDBOOKS, MANUALS, ETC.<br/>SECRETARIES -- HANDBOOKS, MANUALS, ETC.
<br/><br/><label>LC Class. No.: </label>HF 5547.5 .B87 2011 c.1