Ismail, Ahmed <br/><br/>
Front office :  management and operations / 
Ahmed Ismail 
 - Philippine Edition 
 - Andover :  Cengage Learning,  c2010. 
 - 304 pages :  illustrations ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/>Chapter 1. Hotels-Past and present --<br/>Chapter 2. Hotel classifications --<br/>Chapter 3. The hotel guest --<br/>Chapter 4. The guest room --<br/>Chapter 5. Hotel organization --<br/>Chapter 6. Front office overview --<br/>Chapter 7. Room rate structure --<br/>Chapter 8. The property management system --<br/>Chapter 9. Guest accounting --<br/>Chapter 10. Night audit --<br/>Chapter 11. Housekeeping --<br/>Chapter 12. Reservations and forecasting --<br/>Chapter 13. Measuring hotel performance --<br/>Chapter 14. Guest service 
<br/><br/><label>ISBN: </label>9789814296564 
<br/><br/><label>Subjects--Topical Terms: </label><br/>HOTEL FRONT DESK PERSONNEL<br/>HOTEL MANAGEMENT
<br/><br/><label>LC Class. No.: </label>TX 911.3.F75 .I86 2010