TY  - BOOK
AU  - Ismail, Ahmed
TI  - Front office: management and operations 
SN  - 9789814296564
AV  - TX 911.3.F75 .I86 2010 
PY  - 2010///
CY  - Andover
PB  - Cengage Learning
KW  - HOTEL FRONT DESK PERSONNEL
KW  - HOTEL MANAGEMENT
N1  - Includes index; Chapter 1. Hotels-Past and present --
Chapter 2. Hotel classifications --
Chapter 3. The hotel guest --
Chapter 4. The guest room --
Chapter 5. Hotel organization --
Chapter 6. Front office overview --
Chapter 7. Room rate structure --
Chapter 8. The property management system --
Chapter 9. Guest accounting --
Chapter 10. Night audit --
Chapter 11. Housekeeping --
Chapter 12. Reservations and forecasting --
Chapter 13. Measuring hotel performance --
Chapter 14. Guest service
ER  -