TY - BOOK AU - Cron, William L. AU - DeCarlo, Thomas E. TI - Dalrymple's sales management / SN - 9789812532732 AV - HF 5438.4 .D35 2006 PY - 2006/// CY - Hoboken, NJ PB - John Wiley & Sons KW - SALES MANAGEMENT KW - CASE STUDIES N1 - Includes index; 1. Introduction to Selling and Sales Management -- 2. Strategy and Sales Program Planning. -- 3. Sales Opportunity Management. -- 4. Account Relationship Management. -- 5. Customer Interaction Management. -- 6. Sales Force Organization. -- 7. Recruiting and Selecting Personnel. -- 8. Sales Training. -- 9. Leadership. -- 10. Ethical Leadership. -- 11.Motivating Salespeople. -- 12 Compensating Salespeople. -- 13 Evaluating Performance ER -