Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization, and strategy / 
James R. Evans 
 - Eighth edition 
 - Australia :  Cengage Learning Asia Pte Ltd,  c2017 
 - xv, 470 pages :  illustrations ;  24 cm. 
<br/><br/> The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. 
<br/><br/><label>ISBN: </label>9781305662223 
<br/><br/><label>LC Class. No.: </label>HD 62.15 .E93 2017