Best practices in reengineering : what works and what doesn't in the reengineering process /
David K. Carr and Henry J. Johansson
- New York : McGraw Hill Education, c1995
- xii, 235 pages : illustrations ; 25 cm
Includes index.
Best practices in business process reengineering -- The human factor : BPR as a change management effort -- Organizing for successful BPR -- Finding the right process -- Doing the right process right -- Making BPR stick -- Deming was right