TY  - BOOK
AU  - Hyötyläinen, Tahvo 
TI  - Steps to improved firm performance with business process management : : adding business value with business process management and its systems / 
T2  - Advances in information systems and business engineering
SN  - 9783658074692
AV  - HD 69 .H96 2015 
PY  - 2015///
CY  - Wiesbaden
PB  - Springer Gabler
KW  - MANAGEMENT INFORMATION SYSTEMS
KW  - MANAGEMENT
KW  - PROCESS CONTROL
KW  - BUSINESS PLANNING
KW  - ECONOMICS
KW  - INDUSTRIAL MANAGEMENT
KW  - INFORMATION TECHNOLOGY
N1  - Includes bibliographical references; 1. Introduction -- 2. Systematic literature review of empirical support regarding BPMS and BPMM models -- 3. Theoretical approach -- 4. Case study -- 5. Action research -- 6. Discussion and conclusions
N2  - ​Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM
ER  -