The Benchmarking management guide /
American Productivity and Quality Center
- Oregon : Productivity Press, c1993
- xxiii, 249 pages : illustrations ; 30 cm
Getting started in benchmarking -- Conducting a benchmarking study -- Building a benchmarking organization
The new benchmarking management guide by the American Productivity and Quality Center offers valuable signposts to help practitioners avoid many of the potential pitfalls in benchmarking.