TY  - BOOK
AU  - Evans, James R.
TI  - Quality and performance excellence : : management, organization, and strategy 
SN  - 9781305662223
AV  - GC HD 62.15 .E93 2017 
PY  - 2017///
CY  - Australia
PB  - Cengage Learning
KW  - TOTAL QUALITY MANAGEMENT -- TEXTBOOKS
KW  - TOTAL QUALITY MANAGEMENT -- PROBLEMS, EXERCISES, ETC
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes index; Foundations of quality and performance excellence -- Performance excellence, strategy, and organization -- Performance excellence and organizational behavior -- Leadership and organizational change
N2  - The book presents the basic principles and tools associated with quality and performance excellence and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion
ER  -