Christensen, Clayton M. <br/><br/>
The Innovator's dilemma :  when new technologies cause great firms to fail / 
Clayton M. Christensen 
 - Boston :   Harvard Business Review Press,  c2016. 
 - xxxi, 288 pages ;  illustrations ;  21 cm. 
<br/><br/>Includes index. 
<br/><br/>Part one. why great companies can fail.-- Part two. managing disruptive technological change. 
<br/><br/> This book is about the failure of companies to stay atop their industries when they confront certain types of market and technological change.  
<br/><br/><label>ISBN: </label>9781633691780 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INDUSTRIAL MANAGEMENT<br/>CUSTOMER SERVICES
<br/><br/><label>LC Class. No.: </label>HD 53 .C49 2016