Rentz, Kathryn <br/><br/>
Business communication /  
Kathryn Rentz and Paula Lentz 
 - Third edition 
 - Boston :  McGraw-Hill Education,  c2015. 
 - xvi, 347 pages :  illustrations ;  28 cm. 
<br/><br/>Part One: UNDERSTANDING BUSINESS COMMUNICATION --<br/>Chapter 1: Communicating in the Workplace --<br/>Chapter 2. Understanding the writing process --<br/>Part Two: MASTERING WRITING AND PRESENTATION BASICS --<br/>Chapter 3: Using Visuals in Written and Oral Communication --<br/>Chapter 4: Using an Appropriate Style <br/>Part Three: WRITING EFFECTIVE MESSAGES --<br/>Chapter 5: Writing Good-News and Neutral Messages --<br/>Chapter 6: Writing Bad-News Messages --<br/>Chapter 7: Writing Persuasive Messages and Proposals --<br/>Part Four: WRITING EFFECTIVE REPORTS --<br/>Chapter 8: Researching and Writing Reports --<br/>Chapter 9: Writing Short Reports --<br/>Part Five: DEVELOPING ADDITIONAL BUSINESS COMMUNICATION SKILLS --<br/>Chapter 10: Communicating Orally --<br/>Chapter 11: Communicating in the Job Search  
<br/><br/><label>ISBN: </label>9780073403229 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS COMMUNICATION<br/>COMMERCIAL CORRESPONDENCE
<br/><br/><label>LC Class. No.: </label>HF 5718 .R46 2015