Total quality control essentials : key elements, methodologies, and managing for success /
Sarv Singh Soin
- New York : McGraw-Hill, Inc., 1992
- xv, 312 pages : illustrations ; 25 cm
Includes bibliographical references and index.
The quality revolution -- Customer obsession -- The planning process -- The improvement cycle -- Daily process management -- Employee participation -- Getting started and ongoing management -- Conducting TQC audits, or reviews -- Some thoughts on the essence of TQC
This is a book that will help you implement the essentials of TQM control in your organization.