Soin, Sarv Singh

Total quality control essentials : key elements, methodologies, and managing for success / Sarv Singh Soin - New York : McGraw-Hill, Inc., 1992 - xv, 312 pages : illustrations ; 25 cm

Includes bibliographical references and index.

The quality revolution -- Customer obsession -- The planning process -- The improvement cycle -- Daily process management -- Employee participation -- Getting started and ongoing management -- Conducting TQC audits, or reviews -- Some thoughts on the essence of TQC

This is a book that will help you implement the essentials of TQM control in your organization.

70595488


TOTAL QUALITY MANAGEMENT

GC HD 62.15 .S63 1992