TY  - BOOK
AU  - Guasch, Juan Martin
TI  - Total quality management
SN  - 9786214060177
AV  - HD 62.15 .G83 2015 
PY  - 2015///
CY  - Manila
PB  - Mindshapers Co. Inc.
KW  - TOTAL QUALITY MANAGEMENT
N1  - I. Introduction -- II. Beginnings of TQM -- III. Innovators of TQM -- IV. Basic tools of quality control -- V. Total quality management -- VI. TQM in American hotels -- VII. TQM in car manufacturing -- VIII. TQM in hospitals -- IX. TQM in hotel/restaurants : a case study in Greece -- X. An integrated TQM approach for beef production -- XI. TQM in cruise ships -- XII. TQM in education -- XIII. The Cost of quality
ER  -