TY  - BOOK
AU  - Ndlela, Martin N. 
TI  - Crisis communication : : a stakeholder approach 
SN  - 9783030073251
AV  - HD 49.3 .N35 2019 
PY  - 2019///
CY  - Cham, Switzerland
PB  - Palgrave Macmillan, 
KW  - CRISIS MANAGEMENT
N1  - Includes index; Introduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation
N2  - Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships
ER  -