Level of customer satisfaction at Padis Point Tutuban, Manila in year 2010 /
Ryan C. Estrada
- Manila : National University, 2011
- 87 leaves ; illustrations ; 28 cm.
Research Method : Descriptive Research Design
Includes bibliographical references.
Title page -- Approval Sheet -- Acknowledgement -- Dedication -- Abstract -- Table of Contents -- List of Tables and figure -- Chapter 1. The Problem and its Background -- Chapter 2. Review of Related Literature and Studies -- Chapter 3. Research Methodology -- Chapter 4. Presentation, Analysis, and Interpretation of Data -- Chapter 5. Summary, Conclusions, and Recommendations -- Bibliography -- Appendices
The purpose of the study is to understand the level of the customers in the different services offered by Padis Point. Customer satisfaction must shown in every establishment, it measures of how products and services supplied by a company to meet or to surpass customer expectations.