TY - BOOK AU - Estrada, Ryan C. TI - Level of customer satisfaction at Padis Point Tutuban, Manila in year 2010 AV - UGT CBA BSBA-MM .E88 2011 PY - 2011/// CY - Manila PB - National University N1 - Research Method : Descriptive Research Design; Includes bibliographical references; Title page -- Approval Sheet -- Acknowledgement -- Dedication -- Abstract -- Table of Contents -- List of Tables and figure -- Chapter 1. The Problem and its Background -- Chapter 2. Review of Related Literature and Studies -- Chapter 3. Research Methodology -- Chapter 4. Presentation, Analysis, and Interpretation of Data -- Chapter 5. Summary, Conclusions, and Recommendations -- Bibliography -- Appendices N2 - The purpose of the study is to understand the level of the customers in the different services offered by Padis Point. Customer satisfaction must shown in every establishment, it measures of how products and services supplied by a company to meet or to surpass customer expectations ER -