TY - BOOK AU - Pile, Lagrimas C. TI - An Assessment on the after-sale service offered by the technical group of Tricom Dynamics Inc. to their copier customer AV - UGT CBA BSBA-MM .P55 2003 PY - 2003/// CY - Manila PB - National University N1 - Research Method : Descriptive Research Design; Approval Sheet -- Panel examiner -- Acknowledgement -- Dedication -- Table of Contents -- Chapter 1. The Problem and its Background -- Chapter 2. Review of Related Literature and Studies -- Chapter 3. Methods of the Study -- Chapter 4. Presentation, Analysis, and Interpretation of Data -- Chapter 5. Summary, Conclusions, Recommendations -- Appendix N2 - This study attempted to determine the effectiveness of the services rendered by the technical group. Customer satisfaction is the main reason in conducting this study ER -