Leonardo, Ira Alyssa V. <br/><br/>
Customer assessment of service quality satisfaction of a selected fast food restaurant in Manila / 
Ira Alyssa V. Leonardo. 
 - Manila :  National University,  2017 
 - x, 38 leaves :  illustrations ;  28 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Title -- Approval sheet -- Table of contents -- Chapter I: The problem and its background -- Chapter II: Review of related literature and studies -- Chapter III: Methodology -- Chapter IV: Results and discussion -- Chapter V: Summary of results, conclusions, and recommendation.  
<br/><br/> The modern concept of customer service has its roots in the craftsman economy of the 1800s when individuals and small grpups of manufacturers competed to produce arts and crafts to meet public demand. 
<br/><br/><label>LC Class. No.: </label>UGT CTHM BSHM .L46 2017