Marciano, Paul Angelo C. <br/><br/>
Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant / 
Paul Angelo C. Marciano. 
 - Manila :  National University,  2017 
 - 59 leaves :  illustrations ;  28 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix. 
<br/><br/> Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective. 
<br/><br/><label>LC Class. No.: </label>UGT CTHM BSHM .M37 2017