TY  - BOOK
AU  - Marciano, Paul Angelo C.
TI  - Effects of waiting time on customers' to service quality and satisfaction in a casual dining restaurant
AV  - UGT CTHM BSHM .M37 2017 
PY  - 2017///
CY  - Manila
PB  - National University
N1  - Includes bibliographical references; Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter Presentation and analysis of data -- Chapter 5 Conclusion -- Appendix
N2  - Customers frequently have to wait for the delivery of products and services. Waiting is often a negative experience from both an economic and a psychological perspective
ER  -