Communication skills among employees in selected casual dining restaurants, leading to quality service : an assessment /
Shaira F. Cuya
- Manila : National University, 2017
- 54 leaves : illustrations ; 28 cm.
Includes bibliographical references.
Approval Sheet -- Certificate of Originality -- Acknowledgement Sheet -- Abstract -- Table of Contents -- List of Tables -- List of Figures -- Chapter 1. Introduction -- Chapter 2. Review of Related Literature -- Chapter 3. Methodology -- Chapter 4. Results and Discussions -- Chapter 5. Conclusions and Directions for Future Research -- References -- Appendices -- About the Researcher.
The study is to determine the significance of communication skills for a better understanding of customer needs and wants.