TY - BOOK AU - Cuya, Shaira F. TI - Communication skills among employees in selected casual dining restaurants, leading to quality service: an assessment AV - UGT CTHM BSHM .C89 2017 PY - 2017/// CY - Manila PB - National University N1 - Includes bibliographical references; Approval Sheet -- Certificate of Originality -- Acknowledgement Sheet -- Abstract -- Table of Contents -- List of Tables -- List of Figures -- Chapter 1. Introduction -- Chapter 2. Review of Related Literature -- Chapter 3. Methodology -- Chapter 4. Results and Discussions -- Chapter 5. Conclusions and Directions for Future Research -- References -- Appendices -- About the Researcher N2 - The study is to determine the significance of communication skills for a better understanding of customer needs and wants ER -