Pinca, Ma. Liza B. <br/><br/>
Client expectation, perception and satisfaction on bank products and services and the quality of employee customer service at Banco De Oro, Nagtahan B 
Ma. Liza B. Pinca 
 - Manila :  National University,  2009 
 - vii, 61 leaves ;  illustrations :  28 cm 
<br/><br/> Research Method : Descriptive Research Design<br/> 
<br/><br/>Includes bibliographical references. 
<br/><br/>Title Page -- Approval Sheet -- Acknowledgement -- Dedication -- Table of Contents -- Chapter I. Problem and its Setting -- Chapter II. Related Literature -- Chapter III. Methods and Procedures -- Chapter IV. Presentation, Interpretation and Analysis of the Data Result 
<br/><br/> This study considered the products and services of the Banco De Oro in Nagtahan Branch and the evaluation of the bank quality of employee customer service render to its clients. 
<br/><br/><label>LC Class. No.: </label>UGT CBA BSBA-MM .P56 2009