TY - BOOK AU - Aveno, Imee M. TI - Assessment on customer service practices of Toyota Shaw Incorporated / AV - UGT CBA BSBA-MM .A94 2003 PY - 2003/// CY - Manila PB - National University N1 - Research Method : Descriptive Research Design; Includes bibliography; Title page -- Approval Sheet -- Acknowledgement -- Dedication -- Table of contents -- Chapter 1. Introduction -- Chapter 2. Review of related literature and studies -- Chapter 3. Methodology -- Chapter 4. Presentation, Analysis, and Interpretation of Data -- Chapter 5. Summary, Conclusion, and Recommendation -- Appendix N2 - The research study focused on the assessment of the efficiency of customer service practices being offered by Toyota Shaw Incorporated to their customer and how it is being delivered by the employees ER -