The impact of service quality in relation to customer satisfaction in selected casual dining restaurant in Trinoma /
Khristoffer R. Cruz.
- Manila : National University, 2018
- x, 56 leaves : illustrations ; 30 cm.
Includes bibliographical references.
Title -- Approval sheet -- Acknowledgement -- Table of contents -- List of tables -- List of figures -- Abstract -- Chapter 1 Introduction -- Chapter 2 Review of related literature -- Chapter 3 Methodology -- Chapter 4 Results and discussion -- Chapter 5 Summary, conclusions and recommendation -- References -- Appendices.
This thesis will discuss information that deals with quality service in relation to customer satisfaction in selected casual dining restaurants in Trinoma Mall in Quezon City, Philippines.