Polmo, Liezel A. <br/><br/>
Customer satisfaction and loyalty in the hotel industry in utilizing chatbots / 
Liezel A. Polmo [and three others] 
 - Manila :  National University,  2024 
 - ix, 92 leaves ;  30 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.  
<br/><br/> The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns. 
<br/><br/><label>LC Class. No.: </label>UGT CTHM BSHM .P65 2024