TY  - BOOK
AU  - Polmo, Liezel A.
AU  - Posadas, Gerome Kyle;Orbes, John Paul ;Laganzo, Anthony
TI  - Customer satisfaction and loyalty in the hotel industry in utilizing chatbots
AV  - UGT CTHM BSHM .P65 2024 
PY  - 2024///
CY  - Manila
PB  - National University
N1  - Includes bibliographical references; Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.
N2  - The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns
ER  -