Anatolia : an international journal of tourism and hospitality research.
- England, UK : Routledge, Taylor & Francis Group, c2021.
- 177-349 pages
- Anatolia, Volume 32, Issue 2 (2021) .
Review papers on eWOM: prospects for hospitality industry -- Mapping co-creation and co-destruction in tourism: a bibliographic coupling analysis -- Factors affecting intended hospitable behaviour to tourists: hosting Chinese tourists in a post-Covid-19 world -- A text mining analysis of online reviews of Indian hotel employees -- Florida state parks: A CHAID approach to market segmentation -- Relationships among emotional blackmail, job frustration, turnover intention for tour leaders -- Coping with uncertain future during crisis: fictional expectations of starting hoteliers -- Ecotourism industry in India: a review of current practices and prospects -- Self-congruity and domestic tourists’ attitude: the role of involvement and age -- The 26th annual graduate education and graduate student research conference in hospitality and tourism -- Does tourism promote migration? Evidence from Russia -- Examining the link between country-specific pull factors and international student mobility in the United Arab Emirates -- Generational thought -- Hotel employee satisfaction in the digital era: an exploratory study -- Visitor spending at wine festivals: perspectives on stakeholder benefits -- Digital adoption and its impact on tourism arrivals and receipts -- A first lecture/revision in exploratory and confirmatory factor analyses for tourism students, researchers, and practitioners -- Experiencing Persian heritage: perspectives and challenges -- The routledge handbook of tourism experience management and marketing -- List of Reviewers.
[Article Title: Review papers on eWOM: prospects for hospitality industry / Raksmey Sann, Pei-Chun Lai and Chi-Ting Chen p. 177-206]
Abstract: Literature has demonstrated that online reviews from tourism-specific websites and other electronic channels (e.g., TripAdvisor) do influence tourists’ decisions in all aspects. At this global era, it is relatively important to analyse the eWOM related research for obtaining more in-depth understanding and applications to this new mode of communication. The total of 110 SSCI-listed research articles related to eWOM studies since 2004 was retrieved from 18 refereed journals, all of which listed in the Web of Science, ScienceDirect and Google Scholar. By conducting content analysis approach, all research papers were systematically reviewed and analysed which generate 18 significant topical issues. As this review paper tries to retrospect and discuss the development and influential factors of eWOM, the study unveils the application in the hospitality industry and research opportunities for the future. Link: https://doi.org/10.1080/13032917.2020.1813183 [Article Title: Mapping co-creation and co-destruction in tourism: a bibliographic coupling analysis / Roberta Rocha Freire and José Manuel Cristóvão Veríssimo, p. 217 - 231]
Abstract: This study carries out a mapping analysis of published research on the topics of value co-creation and co-destruction in tourism, based on a review of 268 articles from 80 journals listed in the Web of Science database, published between 2011 and 2019. A bibliographic coupling method using VOSViewer application was carried out. The analysis suggests four distinct streams of research, including: (1) the intertwined relationship between information and communication technologies and destination management in improving customers’ experience, (2) co-creation from a social perspective, (3) customer satisfaction and loyalty and, (4) co-creation experience in the sharing economy. The findings also show that co-destruction research in tourism is a topic that is still very much in the early stages. Link: https://doi.org/10.1080/13032917.2020.1855594 [Article Title: Factors affecting intended hospitable behaviour to tourists: hosting Chinese tourists in a post-Covid-19 world / Mansur Emre Armutlu, Ahmet Can Bakır, Hande Sönmez, Esra Zorer and Maria D. Alvarez p. 218-231]
Abstract: Since the Covid-19 virus appeared the resulting pandemic has been associated with China and the Chinese in the media. This research, using the Integrated Threat Theory’s perspective, aims to understand the effect that this association may have on host-guest relations. The study, based on 537 questionnaires collected online, investigates whether the hospitable behaviour to be shown by the Turkish hosts to Chinese tourists in the aftermath of the Covid-19 pandemic is influenced by risk perceptions, and by views of the Chinese and their responsibility in the spread of the virus. The findings confirm the strong negative influence of perceived risk of infection, the weaker positive effect of perceptions of the Chinese, and the indirect impact of attribution of responsibility. Link: https://doi.org/10.1080/13032917.2020.1855595 [Article Title: A text mining analysis of online reviews of Indian hotel employees / Vinay Chittiprolu, Swati Singh, Raja Shekhar Bellamkonda and Sita Vanka p. 232 - 245]
Abstract: Based on the premise of Market-focused Human Resource Management we propose that organizations should attend to employee voice. To this end, online reviews have emerged as a significant source of key information. We performed our analysis on (n = 2751) Glassdoor reviews of 22 hotel chains in India. We employed text mining tools to identify determinants of employee motivation and dissatisfaction. Organizational culture, career growth opportunities, and flexibility-motivated employees. Poor work–life balance, office politics, and high attrition rate de-incentivized employees. Further, the regression analysis of numerical ratings revealed that compensation and work–life balance are hygiene factors; career opportunities and cultural values emerged as dominant predictors of overall employee satisfaction. Practical, policy, and theoretical implications of these findings are discussed. Link: https://doi.org/10.1080/13032917.2020.1856157 [Article Title: Florida state parks: A CHAID approach to market segmentation / Flora M. Díaz-Pérez, Alan Fyall, Xiaoxiao Fu, Carlos Gustavo García-González and Gary Deel p. 246 - 261]
Abstract: This study identifies those market segments that frequent state parks in Florida and, in particular, determines those segmentation “clusters” with a best fit for frequency of visitation, accommodation, and age. Two-Step Cluster Analysis and CHAID approaches to the determination of market segmentation are used. This study demonstrates the precision and multi-tree nature of CHAID analysis in that it offers additional levels of variation and distinctiveness for those marketing and managing tourism generally, and in the specific context of state parks. Rather than managing a homogenous “rural tourist”, through CHAID analysis, state parks can benefit from the fine-tuning of marketing messages, the more effective provision and location of accommodation stock, and enhanced efforts to attract out-of-state visitors. Link: https://doi.org/10.1080/13032917.2020.1856158 [Article Title: Relationships among emotional blackmail, job frustration, turnover intention for tour leaders / Wei-Rong Lin, Hsin-Tong Chen and Szu-Ting Luo, p. 262-273]
Abstract: Due to the nature of their work, tour leaders need to interact closely with the tour members; thus, the former are often subjected to emotional blackmail by the latter. Therefore, this study investigated the relationship among tour leaders’ perceived emotional blackmail, job frustration, and turnover intention. Licenced tour leaders were chosen as participants of this study and were asked to answer a self-administered survey questionnaire. A total of 355 valid questionnaires were collected at the end of the study period. The results showed that the higher the tour leaders’ perceived blackmail, the higher the job frustration and the turnover intention are. Furthermore, based on the results, job frustration has a positive effect on turnover intention. Link: https://doi.org/10.1080/13032917.2020.1856689 [Article Title: Coping with uncertain future during crisis: fictional expectations of starting hoteliers / Hilal Erkuş and Pieter Terhorst, p. 274-288]
Abstract: This study is about the expectations of the future of hoteliers in the tourism city of Antalya who intend to start a new firm during the recent (geo)political crisis in Turkey. The starting point of our analysis is that capitalism is a dynamic open system that is full of creativity and novelties. That is why entrepreneurs who plan to invest face a radical uncertainty about the future and can neither make rational decisions nor form rational expectations. Instead, their decisions are based on fictional expectations (Beckert) as a motivational basis of action that are not only individually but also socially constructed by a variety of social factors that are never discussed both in tourism and resilience literature. By doing a case study, the fictional expectations of starting hoteliers are explored. The main results are the fictional expectations of hoteliers are formed in interaction with other actors in the tourism industry and banks, and, notwithstanding the geopolitical crisis that severely hit tourism and future threats such as overtourism and pandemic, the hoteliers are optimistic about the future because of believing their luxury service of their (4 and 5) star hotels and the place quality of Antalya, Turkey. Link: https://doi.org/10.1080/13032917.2020.1861039 [Article Title: Ecotourism industry in India: a review of current practices and prospects /Sachin C. Pujar and Niharranjan Mishra, p. 289-302]
Abstract: The current study examines ecotourism as practiced in India by conducting a descriptive literature review of studies published between 1990 and 2019, focusing on ecotourism’s conservation and development goals. The findings of the study have been categorized on the basis of Honey’s classification of ecotourism to provide a better understanding of current ecotourism practices in India. The paper concludes that the Indian ecotourism industry, with apparent conservation and commercial bias, might become unsustainable in the long run. The study highlights the need to revise ecotourism planning and management to ensure a long-term sustainable tourism model. This review adds to the existing body of literature in ecotourism by highlighting the progress and the shortcomings of the niche industry. Link: https://doi.org/10.1080/13032917.2020.1861040 [Article Title: Self-congruity and domestic tourists’ attitude: the role of involvement and age / Richard Huaman-Ramirez, p. 303-315]
Abstract: This study focuses on the relationship between self-congruity, tourism involvement, age and tourists’ attitude towards a destination. Two hundred and twelve French tourists took part in a survey conducted in the city of Aix-en-Provence. The data were analysed using PLS Structural Equation Modelling (PLS-SEM). The findings indicate that the positive effect of self-congruity on destination attitude is moderated by tourism involvement and age. The findings also replicate past studies in which destination attitude is positively related to behavioural outcomes (i.e. recommendations, revisits). Suggestions for future research and managerial implications are provided in the final section. Link: https://doi.org/10.1080/13032917.2020.1869045