Anatolia:  an International Journal of Tourism and Hospitality Research 

 - England, UK :  Routledge, Taylor & Francis Group,  c2019. 
 - 303-474 pages :  25 cm. 
 -  Anatolia: an International Journal of Tourism and Hospitality Research, Volume 30, Issue 3, September 2019 .
<br/><br/>Includes bibliographical references. 
<br/><br/>The effects of servicescape on the emotional states and behavioural responses of hotel guests -- Cultural influences on memorable tourism experiences -- The relationship between emotional labour and burnout: a meta-analysis -- Destination personality: how to make the metaphor simpler? -- Factors that influence local food consumption motivation and its effects on travel intentions -- Pro-poor tourism in Iran: the case of three selected villages in Shahrud -- Organizational support sources and job performance relations: what about occupational commitment? -- Backpackers’ experiences with smartphones usage in Ghana -- Environmental orientation and employee-based brand equity in 4 to 5-star hotels -- Measuring environmental orientation in hotels: empirical evidence from Sri Lanka -- The First International Conference on Smart Tourism, Smart Cities, and Enabling Technologies (the Smart Conference) -- International research networking conference for hospitality and tourism --  6th Annual conference of the travel & tourism research association Asia Pacific chapter -- Justice and ethics in tourism -- The Routledge handbook of gastronomic tourism -- Management and marketing of wine tourism business: theory, practice, and cases -- Interactions between customer satisfaction and firm performance of a hotel -- “Please help me die”: applying self-determination theory to understand suicide travel -- Tej Vir Singh: A passionate Indian in pursuit of tourism knowledge -- Eduardo Fayos-Solà: a life devoted to tourism. 
<br/><br/> [Article Title: The effects of servicescape on the emotional states and behavioural responses of hotel guests/ Ali Avan,Ahmet Uyar,Özcan Zorlu and Alparslan Özmen, p. 303-315]<br/><br/>Abstract: The aim of this paper is to reveal the influence of servicescape of hotel businesses on the emotional states and behavioural responses of guests. Data collected from 211 participants, was tested by using Regression Analysis to determine the interaction among identified variables (servicescape, emotional states and behavioural responses). It was found that the servicescape component had a positive effect on behavioural responses, and emotional states of guests played a mediating role between servicescape and behavioural response components. It is important to determine what kind of emotional states along with the influence of servicescape result in behavioural changes in hotels. Hence, determining the emotional states that individuals experience in hotels will make it possible to design a servicescape by considering those emotional states.  https://doi.org/10.1080/13032917.2019.1575885  [Article Title: Cultural influences on memorable tourism experiences/ Samira Zare, p. 316-327]<br/><br/>Abstract: The aim of this study was to investigate the role of culture on the memorability of tourism experiences. Such understanding sheds light on memorable tourism experiences (MTEs) research. The study employed Iranian culture as its context. Participants were asked to write a narrative text of their memorable experiences detailing why that experience was special for them. A grounded theory approach was adopted to extract themes from data. Results indicated that there were four unique themes related to the Iranian culture that made tourism experiences memorable: togetherness, independence and control, spontaneity and flexibility as well as distinctiveness. The paper initiates discussion for culture as a neglected influence on the memorability of travel experiences.  https://doi.org/10.1080/13032917.2019.1575886  [Article Title: The relationship between emotional labour and burnout: a meta-analysis/ Nuri Celiker,Mehmet Fatih Ustunel and Cem Oktay Guzeller, p. 328-345]<br/><br/>Abstract: This study examines individual studies conducted in the tourism-hospitality industry based on a sample in Turkey. It aims to determine the relations between emotional labour subdimensions (surface acting, deep acting, genuine emotion) and burnout subdimensions (emotional exhaustion, depersonalization, personal accomplishment) through meta-analysis. The analyses were performed on 13 individual studies. The findings suggest no significant relation between surface acting/genuine emotion and burnout subdimensions. On the other hand, while deep acting has a weak negative relation with emotional exhaustion and depersonalization, no significant relation was identified between deep acting and personal accomplishment. The findings are discussed in terms of their theoretical and practical impact on the tourism and hospitality industry.  https://doi.org/10.1080/13032917.2019.1581625  [Article Title: Destination personality: how to make the metaphor simpler?/ Naiqing Lin and Kevin R. Roberts, p. 346-357]<br/><br/>Abstract: A well-established destination personality facilitates differentiation of destinations and helps to create emotional loyalty and increase repeat visitors. Although destination personality and brand marketing have become increasingly important, there is still a lack of applied research that simplifies the salient dimensions of destination personality. This study applies parsimony analysis to help establish the simplest possible determination of destination personality to identify the top destination personality traits of Kansas. Participants (N = 209) were recruited by an online marketing company, and descriptive statistics, Garrett ranking analysis, and Mann-Whitney U-tests were conducted. The top brand personalities of Kansas identified amongst all visitors included hardworking and reliable. Compared to first-time visitors, repeat visitors perceived Kansas as contemporary, outdoorsy, and less sincere.  https://doi.org/10.1080/13032917.2019.1588758  [Article Title: Factors that influence local food consumption motivation and its effects on travel intentions/ Birce Gurbaskan Akyuz, p. 358-367]<br/><br/>Abstract: This study evaluated antecedents for local food consumption motivation and whether motivation influences intentions to travel to a destination for local food consumption. Variables included food-related personal traits, food image, and destination image. The study followed a quantitative online survey design among 562 adult residents, surveyed on personal traits and intentions to travel to a destination for cuisine. The results demonstrated that openness to experience, food involvement, and food neophobia predicted the motivation to travel to a destination for that destination’s local cuisine. Food involvement and motivation to travel related to the participants’ intention to travel. Participants’ food image moderated the relationship between food neophobia and travel motivation, strengthening the relationship among those with a strong positive food image.  https://doi.org/10.1080/13032917.2019.1595072  [Article Title: Pro-poor tourism in Iran: the case of three selected villages in Shahrud/ Zabih-Allah Torabi,Mohammad Reza Rezvani and Seyed Ali Badri, p. 368-378]<br/><br/>Abstract: This study sought to identify issues and challenges of pro-poor tourism (PPT) by concentrating on a tourism development program implemented in three selected villages of Shahrud County, Iran. The results indicated that the major proportion of financial and non-financial support in the tourism, employment, and poverty reduction (TEPR) program is provided for the private sector and dominant social groups. On the other hand, the poor’s lifestyle and deterministic viewpoint exacerbate the condition in terms of their engagement in tourism industry. The findings also support the idea that, since the government covers all the costs of the TEPR program, it tries to dictate its policies and plans to all stakeholders.  https://doi.org/10.1080/13032917.2019.1595689  [Article Title: Organizational support sources and job performance relations: what about occupational commitment?/ Esra Aydın and Ipek Kalemci Tüzün, p. 379-389]<br/><br/>Abstract: The present study investigates the relationship between organizational social support sources and perceived job performance, as well as the potential mediating role of employees’ occupational commitment. Using self-reported data from 300 hospitality industry employees, proposed research questions were investigated using structural equation modeling. The findings indicate that supervisor and co-worker support have a significant effect on job performance. However, there was no significant relationship between perceived organizational support and job performance. The current study also showed that occupational commitment partially mediated the relationship between perceived co-worker support and extra-role job performance.  https://doi.org/10.1080/13032917.2019.1597740  [Article Title: Backpackers’ experiences with smartphones usage in Ghana/ Frederick Dayour, p. 390-403]<br/><br/>Abstract: Mobile phones have become an important constituent of backpackers’ travel experiences—reconstructing their ideology and sociality in the virtual world. Though backpacking is increasingly becoming popular in Africa, it remains unexplored in that context. The study used a concurrent embedded mixed methods design in which 567 backpackers were studied using a questionnaire and 15 others using in-depth interviews. The results show that both positive experiences relative to social interactions and entertainment and adverse experiences relative destination infrastructure, safety and security and mobile service quality and cost characterized backpackers’ experiences of using their smartphones abroad. The theoretical and managerial implications of the study are presented.  https://doi.org/10.1080/13032917.2019.1597741  [Article Title: Environmental orientation and employee-based brand equity in 4 to 5-star hotels/ Zazli Lily Wisker and Piotr Kwiatek, p. 404-419]<br/><br/>Abstract: The literature has been inconclusive in reporting the effect of environmental orientation on organization performance. This study hypothesises that employee-based brand equity mediates the environmental orientation–organization performance relationship. Quantitative data were collected from the hotel industry in Kuala Lumpur and analysed using SEM. The findings show that employee-based brand equity partially mediates environmental orientation–organization performance relationship. Thus, the study suggests that hoteliers not only need to be technically sound and product oriented but also environmentally sensitive in order to successfully attract, recruit and retain worthy employees for better business results.  https://doi.org/10.1080/13032917.2019.1604393  [Article Title: Measuring environmental orientation in hotels: empirical evidence from Sri Lanka/ Kanchana Wickramasinghe, p. 420-430]<br/><br/>Abstract: The paper presents a quantitative approach to measure environmental orientation in hotels. It proposes a composite indicator, which consists of five individual indicators, namely environmental records, environment policy, environment management systems, involvement in relevant projects/programmes and receipt of environmental awards and certifications. The paper also attempts to empirically assess factors affecting environmental orientation of hotels using primary data collected through a survey of hotels. The paper finds that hotel characteristics play an important role in hotel’s environmental orientation. Customer characteristics and manager characteristics do not show a statistically significant relationship to environmental orientation in hotels.  https://doi.org/10.1080/13032917.2019.1613667  [Article Title: The First International Conference on Smart Tourism, Smart Cities, and Enabling Technologies (the Smart Conference)/ Arthur Huang, p. 431-433]<br/><br/>Abstract: The First International Conference on Smart Tourism, Smart Cities, and Enabling Technologies (hereafter the Smart Conference) was held at Orlando, Florida, USA, from 1 to 4 May 2019. The Smart Conference was jointly organized by the Rosen College of Hospitality Management (RCHM) and the College of Engineering and Computer Science (CECS) at the University of Central Florida (UCF). It was a one-of-a-kind interdisciplinary conference that brought together academics in engineering and tourism research, industry leaders, and policymakers to share the most recent advances in research and practice of smart city and smart tourism development. The overarching goal of the Smart Conference was to showcase the breakthroughs, innovations, and future trends in the broad areas of intelligent technologies that are transforming the cities and the tourism industry. The Smart Conference also offered an informal setting for the exchange of ideas among academics, industry practitioners, and policymakers on the frontiers of smart technologies and their socio-economic impacts. This four-day conference was comprised of keynote speeches, thematic sessions, poster presentations, research talks, and panel discussions which engaged experts from academia, industry, and government.  https://doi.org/10.1080/13032917.2019.1633501  [Article Title: International research networking conference for hospitality and tourism/ Jaime Serra, p. 434-435]<br/><br/>Abstract: The International Research Networking for Hospitality and Tourism Conference was held from 6 to 9 March, in Viseu, Portugal, organized by the European University (Portugal) and Dokuz Eylul Universitesi (Turkey). The 2019 event was notable for its innovative design, based on a process of networking, mentorship, collaboration and publication stages. Authors were invited to submit a brief overview of their research questions and methods. Researches were created according to their areas and research interests, in order to guarantee complementarity of the expertise of the team members.  https://doi.org/10.1080/13032917.2019.1624399  [Article Title: 6th Annual conference of the travel & tourism research association Asia Pacific chapter/ Aaron Tham,Madelene Blaer,Brent Ritchie and Jeff Dalley, p. 436-439]<br/><br/>Abstract: The 6th Annual Conference of the Travel & Tourism Research Association Asia Pacific Chapter (TTRA APac) was held at RMIT University, Ho Chi Minh City, Vietnam from 1 to 3 December 2018. The theme of this conference was “Travel & Tourism Research in the Global South: Advancing through Cooperation and Collaboration”. This theme was aligned with the strategic intent of the overall vision of the Chapter to embrace partnerships with end-users in the Global South region, which have often been marginalised amidst the focus on key players in a fast evolving tourism landscape.  https://doi.org/10.1080/13032917.2019.1586132  [Article Title: Justice and ethics in tourism/ Marion Joppe, p. 440-446]<br/><br/>Abstract: The unbridled economic growth of the post-World War II years also gave rise to the rapid growth in tourism. As the world slowly woke up to consequences of this growth in the 1970s, so did the early academics (cf. Young, Citation1973) who warned of the unsustainable negative impacts of mass tourism on the environment, societies and cultures. However, Milton Friedman’s influence on leaders such as US President Reagan and UK Prime Minister Thatcher saw the focus placed on profit maximization accompanied by deregulation, tax cuts, and liberalisation of global businesses. These policies contributed to an unprecedented expansion of the global middle class from 30% in 1980 to over 50% of the world’s population today (Kharas & Hamel, Citation2018), providing the impetus for exponential growth in tourist arrivals. While the right to travel is embedded in Article 13 of the Universal Declaration of Human Rights, increasingly the rights of the local residents and workers in the industry that arose to cater to the needs of these nomadic hordes are being short-changed by the private and public sectors’ ever-increasing demands for more financial and economic returns on investment.  https://doi.org/10.1080/13032917.2019.1628993  [Article Title: The Routledge handbook of gastronomic tourism/ Bill J. Gregorash, p. 440-446]<br/><br/>Abstract: Reading this book was a love/hate affair. With 60 chapters and contributions from 103 authors, one cannot totally agree with these many arguments and quietly move on. As a chef turned academic with over 40 plus years on both sides of the stove and the classroom, I can argue the positive and downside of this 589-page gastronomic buffet.<br/><br/>The book is broken into six “parts”. I will provide a brief review of each section. First, the hate of this book was primarily with the first three parts because the majority of the chapters presented nothing relatively new with regard to food tourism, case study after case study with chapters starting with “Tourism is a an important contributor to a destination …” and then droning on and on of the value of food in tourism. In part 2, I found myself frequently asking “so what?” with part 3 starting out much the same although it did end up getting interesting. The first three parts are not a terrible read but perhaps a good “primer” for anyone new wanting to learn about food tourism because there are solid case studies presented. This is contrasted with the last three parts of the book where I found the content to be interested and quite refreshing.  https://doi.org/10.1080/13032917.2019.1643641  [Article Title: Management and marketing of wine tourism business: theory, practice, and cases/ Jamal Kheiri, p. 440-446]<br/><br/>Abstract: The authors of this book sought to combine theory with practice in the context of wine tourism. While wine tourism is a well-researched field in tourism, fewer studies has investigated how this developed knowledge is applicable to wine tourism businesses. This book attempts to fill this gap by covering different topics written by researchers from various countries who have an extensive background in wine tourism. The purpose of the book is to assist wine tourism firms in determining their strategies and finding the right markets.  https://doi.org/10.1080/13032917.2019.1583981  [Article Title: Interactions between customer satisfaction and firm performance of a hotel/ Chew Ging Lee and Shi-Min How, p. 447-449]<br/><br/>Abstract: In recent years, marketing researchers have studied the effect of customer satisfaction on firm performance, which is measured by either a firm’s stock price or valuation (Aksoy, Cooil, Groening, Keiningham, & Yalcin, Citation2008). Such relationship exists because greater customer satisfaction improves customer loyalty and customer retention, which subsequently leads to improved financial performance, and thus, betters firm performance (Williams & Naumann, Citation2011). However, in the area of hospitality and tourism, this type of study is scarce. To the best of our knowledge, there are only two studies, the work of Sun and Kim (Citation2013) and Lee and How (Citationin press).  https://doi.org/10.1080/13032917.2019.1602065  [Article Title: “Please help me die”: applying self-determination theory to understand suicide travel/ Chung-En Yu,Jun Wen,Edmund Goh and Joshua Aston, p. 450-453]<br/><br/>Abstract: At the age of 104, renowned Australian scientist Professor David Goodall travelled to Switzerland in 2018 to commit physician-assisted suicide (PAS). His last words were “My life has been rather poor for the last year or so. And I’m very happy to end it” (Blouin, Citation2018). In fact, Dr. Goodall is among 611 people from 31 countries who have travelled to Switzerland to engage in PAS (Wilson, Citation2014). The tourism literature refers to this phenomenon as suicide travel: individuals visit countries such as Switzerland and Luxembourg to die legally, thus circumventing restrictions prohibiting death by suicide in their home country (Mondal & Bhowmik, Citation2018).  https://doi.org/10.1080/13032917.2019.1642923  [Article Title: Tej Vir Singh: A passionate Indian in pursuit of tourism knowledge/ Shalini Singh and Masood Ansar Naqvi, p. 454-465]<br/><br/>Abstract: Biographies of renowned scholars are a source of inspiration for the younger generation of researchers. These portraits generally aim at presenting and evaluating the lives, experiences and perceptions of individuals in relation to their times and the circumstances that directed their contributions along. This manuscript profiles an academic, a Himalayanist, a critic, a creative writer, and over all a courteous individual named Professor Tej Vir Singh (henceforth Tej). For the two authors, it is both an honour as well as a daunting responsibility to portray the academic journey of their guru simply and succinctly. Nevertheless, sincere efforts have been made to project glimpses of the endeavours, struggles and milestones for which Tej is acclaimed. We hope that this portrait of Tej, as a tourism scholar, lends to the evolution of tourism literature, both as a means and an end.  https://doi.org/10.1080/13032917.2019.1624379  [Article Title: Eduardo Fayos-Solà: a life devoted to tourism/ Aurora Pedro, p. 466-474]<br/><br/>Abstract: I am honored to have been asked to write about Dr. Eduardo Fayos-Solá and his impact on tourism, both in Spain and internationally. He was both my mentor and my friend during nearly 30 years of collaboration. We first met at the University of Valencia, Spain when he asked me to join a project on tourism education which he was carrying out in the United Nations World Tourism Organisation (UNWTO). Since then I collaborated with most of the initiatives he launched. Most of his professional life was dedicated to tourism, an industry which, in a country such as Spain, has had a major impact since the 1960s, but which received little attention from the government or politicians until the 1980s. However, although tourism was his main field of work, there is no way to write about Eduardo Fayos-Solá without mentioning his varied intellectual interests and pursuits, namely, physics, astronomy, politics, technology, to mention just a few.  https://doi.org/10.1080/13032917.2019.1643193 
<br/><br/><label>ISSN: </label>1303-2917