TY  - BOOK
AU  - Baluyot, Michael Bhobet B. 
TI  - Quality service management in tourism and hospitality
SN  - 9786214063321
AV  - TX 911.3.M27 .B358 2021 
PY  - 2021///
CY  - Manila
PB  - Mindshapers Co., Inc., 
KW  - TOURISM -- MANAGEMENT
N1  - Includes bibliographical references; Chapter 1. Overview of quality service -- Chapter 2. Customer Service through Quality Management -- Chapter 3. Service Environment in Tourism and Hospitality Industry -- Chapter 4. Training and development in the tourism and hospitality industry -- Chapter 5. Employee Motivation in the Tourism and Hospitality Industry -- Chapter 6. Quality Service Delivery System in Tourism and Hospitality Industry -- Chapter 7. Measuring Quality Service and delivery in tourism and Hospitality Industry -- Chapter 8. Managing Service Failure and service recovery in tourism and Hospitality Industry. -- Chapter 9. Technology and quality service in tourism and hospitality industry -- Chapter 10. Service culture in tourism and hospitality industry
N2  - This textbook provides varied and relevant activities and opportunities to determine students understanding
ER  -