Journal of Hospitality & Tourism Research.
- Teller Road, Thousand Oaks, California : SAGE Publication, c2023.
- 775-936 pages ; 23 cm.
- Journal of Hospitality & Tourism Research, Volume 47, Issue 5, June 2023 .
Includes bibliographical references.
Tourism Demand Forecasting Using Nonadditive Forecast Combinations -- Perceived Authenticity and Place Attachment: New Findings from Chinese World Heritage Sites -- Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience -- Taking Stock: A Meta-Analysis of Work Engagement in the Hospitality and Tourism Context -- Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality -- Peer Regulation in a Peer-to-Peer Business Model -- The Impact of COVID-19 Vaccine Passport on Air Travelers' Booking Decision and Companies' Financial Value.
[Article Title: Tourism Demand Forecasting Using Nonadditive Forecast Combinations/ Yi-Chung Hu, Geng Wu and Peng Jiang, p.775-799]
Abstract: Accurately forecasting the demand for tourism can help governments formulate industrial policies and guide the business sector in investment planning. Combining forecasts can improve the accuracy of forecasting the demand for tourism, but limited work has been devoted to developing such combinations. This article addresses two significant issues in this context. First, the linear combination is the commonly used method of combining tourism forecasts. However, additive techniques unreasonably ignore interactions among the inputs. Second, the available data often do not adhere to specific statistical assumptions. Grey prediction has thus drawn attention because it does not require that the data follow any statistical distribution. This study proposes a nonadditive combination method by using the fuzzy integral to integrate single-model forecasts obtained from individual grey prediction models. Using China and Taiwan tourism demand as empirical cases, the results show that the proposed method outperforms the other combined methods considered here. https://doi.org/10.1177/10963480211047857 [Article Title: Perceived Authenticity and Place Attachment: New Findings from Chinese World Heritage Sites/ Xiaoli Yi, Xiaoxiao Fu, Kevin Kam Fung So and Chunhui Zheng, p.800-826]
Abstract: Building on previous research that claims tourists’ perceived authenticity is an antecedent to place attachment, this study explored the relationship between the two theoretical constructs. Specifically, the mechanism between perceived authenticity, place attachment, and loyalty was empirically tested. The data were collected at Kaiping Diaolou and Villages, and the Old Town of Lijiang, two UNESCO heritage sites in southern China. Contrary to previous studies, the findings indicate that (1) perceived authenticity can be an antecedent to place attachment, (2) across both sites, tourists’ perceived authenticity of architecture or intangible heritage exhibited various effects on different components of place attachment, (3) the constituents of place attachment significantly influence loyalty, and (4) place attachment mediates between perceived authenticity and loyalty. This study provided a refined understanding of the dynamics between perceived authenticity and place attachment and offered practical implications for heritage management and marketing. https://doi.org/10.1177/10963480211027629 [Article Title: Restaurant Innovativeness and Brand Attachment: The Role of Memorable Brand Experience/ Hsiu-Yu Teng and Chien-Yu Chen, p.827-850]
Abstract: The rise in restaurant failures suggests that a strong customer-brand attachment is essential for long-term viability. For restaurant managers, enhancing customer attachment to the restaurant brand is critical. However, few studies have examined the drivers of customer brand attachment. Our research investigated the association between innovativeness and brand attachment and the mediating role of memorable brand experience. A self-administered questionnaire survey method was adopted. Data were gathered from customers of coffee shops in Taiwan. The results revealed that out of four dimensions of restaurant innovativeness, menu innovativeness and experiential innovativeness exerted a positive influence on brand attachment through the creation of a memorable experience. Experiential innovativeness also exerted a direct positive influence on brand attachment. Few studies have explored the development of brand attachment from the perspective of innovativeness. Hence, our study may be the first to offer a framework that connects innovativeness, memorable brand experience, and brand attachment. https://doi.org/10.1177/10963480211042065 [Article Title: Taking Stock: A Meta-Analysis of Work Engagement in the Hospitality and Tourism Context/ Pattamol Kanjanakan, Dan Zhu, Tin Doan and Peter B. Kim, p.851-876]
Abstract: Although a number of empirical studies on work engagement have been conducted in the context of hospitality and tourism, few efforts have been made to consolidate previous findings in this area. Hence, this article explores the current stage of work engagement studies and meta-analyses the relations of work engagement with its antecedents and outcomes in the hospitality and tourism context. Through a systematic review, 134 empirical studies (N = 43,043) published from 2008 to September 2020 were identified. Given that the findings include the trends within work engagement studies and the effect sizes and variabilities of associated relationships, this study contributes to the hospitality and tourism literature by providing a useful reference for future researchers. The findings are discussed in light of their theoretical and practical implications. https://doi.org/10.1177/10963480211066958 [Article Title: Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality/ Emily Ma, Danni Wang, Liang Wang and Aijing Liu, p.877-907]
Abstract: Owing to the service-oriented nature of hospitality organizations, organizational citizenship behavior (OCB) has drawn increasing attention from hospitality researchers over the last two decades. Taking a systematic and meta-analytical approach, this study presents a comprehensive picture of the status, conceptual and measurement frameworks, fundamental theories, method, antecedents, consequences, and meta-analytical relationships among popular variables. In addition, the study points out research gaps and future directions for hospitality OCB research, drawing on comparison with mainstream OCB literature. In particular, there is a need for more holistic, reliable, and validated OCB frameworks and measures for different hospitality contexts; a need for research on the consequences of OCB at the level of customers, coworkers, and employees; and more rigorous research methodologies. The findings further suggest that the unique characteristics of hospitality organizations not only provide meaningful contexts but also broaden and deepen the scope of OCB theories. https://doi.org/10.1177/10963480211019104 [Article Title: Peer Regulation in a Peer-to-Peer Business Model/ Li Miao, Meizhen Lin, Wei Wei and Hyoungeun Moon, p.908-926]
Abstract: Peer-to-peer (P2P) businesses in the hospitality and tourism industry pose a regulatory challenge that has disrupted traditional regulatory schemes. This article proposes peer regulation as a form of regulation that complements and supplements command-and-control regulation and platform self-regulation in a P2P business model. Using the polycentric coregulation framework and impression management theory as a theoretical basis, this study systematically explores peer regulation at intrapeer (i.e., self-monitoring and prosocial behaviors), interpeer (i.e., trust-enforcing mechanism and belongingness-enhancing mechanism), and platform (i.e., peer-centric platform self-regulation and de-individualization) levels. The article also discusses critical peer regulation issues such as P2P evaluation and reputation systems in a multifarious regulatory environment, P2P employment, and leveraging platform self-regulation and jurisdictional regulation. This article offers a theoretical account of multilevel peer regulation as a form of P2P regulation and provides future research directions on the topic. https://doi.org/10.1177/10963480211031421 [Article Title: The Impact of COVID-19 Vaccine Passport on Air Travelers' Booking Decision and Companies' Financial Value/ Hakseung Shin, Juhyun Kang, Abhinav Sharma and Juan Luis Nicolau, p.927-936]
Abstract: The ongoing debate about vaccine passport policies for dealing with COVID-19 has necessitated analyzing its effectiveness in the airline and tourism industry. This study was purposed to analyze how vaccine passports are evaluated by multiple stakeholders, such as airline investors and passengers for leisure/vacation purposes. The findings of the first study show that the implementation of vaccine passports is positively evaluated by airline investors. The results of the second study highlight the role of vaccine passports in reducing perceived health risks, which is integral to leisure travelers’ decision making. This study offers a theoretical lens to understand the value of vaccine passports and provides guidance for airline companies and tourism marketers in deciding whether to implement a vaccine passport policy. https://doi.org/10.1177/10963480211058475