TY - BOOK AU - Ulrich, David AU - Zenger, Jack AU - Smallwood, Norm TI - Results-based leadership: how leaders build the business and improve the bottom line SN - 0875848710 AV - HD 57.9 .U45 1999 PY - 1999/// CY - Boston PB - Harvard Business School Press KW - LEADERSHIP KW - MANAGEMENT N1 - Includes bibliographical references and index; Connecting leadership attributes to results -- Defining desired results -- Employee results : investing in human capital -- Organization result : creating capabilities -- Customer results : building shareholder value -- Becoming a result-based leader -- Leaders building leaders ER -