TY  - BOOK
AU  - Flanigan, Eileen M.
AU  - Scott, Jon
TI  - Process improvement : : enhancing your organization's effectiveness 
SN  - 1560523220
AV  - HF 5381 .F6 1995 
PY  - 1995///
CY  - [California]
PB  - Crisp Publications, Inc.
KW  - ORGANIZATIONAL EFFECTIVENESS
N1  - PART I. What Is Process Improvement? --
PART II. Identifying the Players --
PART III. Ensuring Success --
PART IV. Understanding What Needs Changing --
PART V. Getting Where You Want to Be --
PART VI. Getting Changes To Stick
ER  -