TY  - BOOK
AU  - Cantos, Arthur D.
TI  - Interpersonal communication skills in nursing / 
SN  - 9789715849104
AV  - RT 86.3 .C36 2009 
KW  - INTERPERSONAL RELATIONS
KW  - NURSE AND PATIENT
N1  - Includes bibliographical references and index; 	Communication skills --
Assertiveness coaching --
Conflict resolution --
Delegation --
Negotiation --
Interviewing patients --
Active listening --
Speaking with the members of the Health Care Team (SBAR) --
Critical thinking ability
N2  - Explores the dynamics of communication in the nursing process, specifically in the interview and assessment of patients, negotiation and conflict resolution, role delegation, professional assertiveness, and development and practice of critical thinking
ER  -