The Quality imperative / 
the editors of Business week with Cynthia Green  
 - New York :  McGraw Hill Education,  c1994 
 - x, 214 pages ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/>1. Questing for the best -- 2. The roots of quality: a short history -- 3. The global picture: how America stacks up with Japan and Europe -- 4. Quality's long, hard road -- 5. How to achieve quality: a guide to winning techniques -- 6. Chasing the dream: quality prizes and gurus -- 7. Quality in manufacturing -- 8. Quality in services -- 9. Quality in the public sector -- 10. Quality in R&D -- 11. TQM in the twenty-first century: paradigms for postmodern managers 
<br/><br/> This primer presents current developments in the field of quality management. It gives readers an inside look at: quality in manufacturing, quality in service, quality in Japan and Europe, and quality strategies. It also profiles select firms that have won the Baldrige Award. 
<br/><br/><label>ISBN: </label>70093458 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY OF PRODUCTS
<br/><br/><label>LC Class. No.: </label>HF 5415.157 .B87 1994