TY  - BOOK
AU  - Rutherford, Denney G.
AU  - O'Fallon, Michael J.
TI  - Hotel management and operations
SN  - 9780471470656
AV  - TX 911.3.M27 .H68 2007 
PY  - 2007///
CY  - New Jersey
PB  - John Wiley & Sons, Inc.
KW  - HOTEL MANAGEMENT
N1  - Includes index; 	Overview --
Organization --
General Managers: a view at the top --
Operations: Rooms --
Operations: Housekeeping, engineering, and security --
Food and beverage division --
Marketing and Associated activities --
Financial control and information management --
Human Resources Policy Management
ER  -