Front office skills : a practical approach - O'Shannessy, Vivienne (Singapore : Prentice-Hall, 2009)
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
Includes bibliographical references and index.
Keywords: HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF