Kandampully, Jay A. <br/><br/>
Services management :  the new paradigm in hospitality / 
Jay A. Kandampully 
 - New Jersey :  Pearson Prentice Hall,  c2007 
 - xv, 378 pages ;  23 cm. 
<br/><br/><label>ISBN: </label>131916548 
<br/><br/><label>LC Class. No.: </label>TX 911.3.M27 .K36 2007