Hospitality and restaurant management : competency guide (Upper Saddle River, New Jersey : Pearson/Prentice Hall, 2007)
The dynamics of leadership in the hospitality and restaurant industry -- Goal setting in the hospitality and restaurant industry -- Communicating effectively as a leader and manager -- Managing compensation -- Managing terminations -- Motivation and employee development -- Win-win scheduling practices -- Teamwork in the foodservice and hospitality workplace -- Dimensions of problem solving -- Planning and conducting effective meeting.
Includes index.
Keywords: HOSPITALITY INDUSTRY -- MANAGEMENT