Miller, David <br/><br/>
Business-focused IT and service excellence / 
David Miller 
 - Second Edition 
 - United Kingdom :  BCS Publishing,  c2008 
 - xvii, 176 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/>1 Service --  2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary 
<br/><br/> A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. 
<br/><br/><label>ISBN: </label>9781902505886 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS AND ECONOMICS -- INFRASTRUCTURE
<br/><br/><label>LC Class. No.: </label>HF 54.5 .H58 2008